Our dedicated people provide best in industry service, training, and replacement parts availability.
TOMA supports all its products in the following territories:
- South Africa
- Southern DRC
Support facilitated by:
- Best in industry spare parts availability
- Dedicated Service Vehicles
- RV14 Airplane
- Workshop Facilities
- Factory Trained Technical Staff
- TOMA has set up its own library where our TOMA technicians can do research or fault finding and problem solving on any machine sold by TOMA.
TOMA supports a significant number of Cranes across its territory. Product support is rendered through various means: onsite support, mobile service vans, workshop facilities and dedicated personnel render round-the-clock support.
Field service is offered through dedicated service teams, each team comprises of well trained technicians headed by a Product Support Manager responsible for ensuring services with regard Pre-Delivery Inspection, Erection & Commissioning, Warranty Services, Maintenance Services, Troubleshooting and Re-commissioning of equipment.
Our Facilities are well equipped with Service Vehicles, Diagnostic and Special Tools and required Service Manuals and Parts Catalogues. Our equipment principles imparts refresher training courses on a regular basis to their Service Engineers and Mechanics so that they remain cutting-edge and provide better value to customers.
Contracted Field Support is offered through various Customer Support Agreements (CSAs) that are tailored to your needs.
TOMA has partnered with LEEASA (Lifting Equipment Engineering Association of South Africa) to ensure industry approved training.